Privacy Policy

Information You Provide. We may collect information that you voluntarily provide through the Website, by telephone, or through other communications, including:

• First and last name
• Email address
• Telephone number
• City, state, location, or service address
• Information about your property or proposed deck project
• Measurements, photographs, preferences, budget, or other project details
• Communications and messages you send to us
• Any other information you choose to provide

Please do not submit sensitive personal information through the Website unless it is specifically requested and necessary for your transaction.

Information Collected Automatically. When you visit the Website, certain information may be collected automatically through cookies, log files, analytics technologies, and similar tools, including:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Referring website
• Approximate geographic location
• Date and time of Website visits
• Website interaction and performance information

This information helps us operate, secure, maintain, and improve the Website.

We may use the information we collect to:

• Respond to inquiries and quote requests
• Contact you about a potential deck project
• Evaluate your project requirements and service location
• Prepare estimates, proposals, and project recommendations
• Schedule consultations, delivery, installation, or service
• Process and administer customer transactions
• Provide customer support
• Communicate about changes, appointments, or project updates
• Improve our Website, advertising, services, and customer experience
• Understand how visitors use the Website
• Detect fraud, misuse, security incidents, or technical problems
• Maintain business and transaction records
• Comply with legal, regulatory, insurance, and contractual obligations
• Protect the rights, safety, and property of Coastal Custom Decks, our customers, and others

We may also use your information for another purpose disclosed to you when the information is collected or with your consent.

When you provide a telephone number, we may use it to respond to your inquiry, discuss your project, provide an estimate, schedule services, or send project-related communications. Message and data rates may apply to text messages. You may ask us to stop sending nonessential text messages by replying STOP. Consent to receive marketing text messages is not a condition of purchasing goods or services.

We use Google Analytics, a website analytics service provided by Google LLC, to help us understand how visitors find, access, and use our Website. Google Analytics may collect information such as:

• Pages visited and links selected
• Date, time, and duration of visits
• Referring websites or advertisements
• Browser, device, and operating system information
• General or approximate geographic location
• Website interactions and session activity
• Internet Protocol (IP) address during data processing

Google Analytics uses cookies and similar technologies to collect and analyze this information. The information is used to measure website traffic, understand visitor behavior, identify technical issues, evaluate marketing performance, and improve our Website and services. Information generated through Google Analytics may be transmitted to and processed by Google. Google processes this information according to its own privacy policies and contractual terms.

You may limit or prevent the use of Google Analytics by:

• Adjusting your browser's cookie settings
• Rejecting nonessential analytics cookies through the cookie-preference tool provided on our Website
• Installing the Google Analytics Opt-out Browser Add-on provided by Google

Disabling analytics cookies may not prevent the Website from functioning, but it may reduce our ability to understand Website performance and improve the visitor experience. We may change our analytics settings, cookie-retention periods, or measurement tools periodically. If we begin using additional advertising features, such as Google Ads remarketing, advertising personalization, or applicable consent signals, we will update this Privacy Policy and any applicable cookie-consent disclosures.

We may disclose personal information to the following categories of recipients:

Service Providers. We may provide information to companies that assist us with services such as website hosting and maintenance, customer relationship management, analytics and Website performance, advertising and marketing, payment processing, mail and telephone communications, delivery, installation, or project administration, and accounting, insurance, legal, and professional services. These providers may access information only as reasonably necessary to perform services on our behalf.

Dealers, Contractors, and Business Partners. We may share information with an authorized dealer, installer, delivery provider, contractor, manufacturer, or other business partner when necessary to respond to your inquiry, serve your location, prepare a quote, complete a project, or provide requested services.

Financing and Rent-to-Own Providers. Financing, lending, and rent-to-own services may be provided by independent third parties. When you apply for or use one of these services, the provider may collect information directly from you under its own terms and privacy policy. Coastal Custom Decks does not control how an independent financing or rent-to-own provider processes information that you submit directly to that provider.

Legal and Safety Disclosures. We may disclose information when we reasonably believe disclosure is necessary to comply with a law, regulation, subpoena, court order, or other legal process; respond to a lawful government inquiry; enforce our agreements and policies; investigate suspected fraud, misuse, or illegal activity; or protect the rights, property, health, or safety of Coastal Custom Decks, our customers, or others.

Business Transactions. Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, change of ownership, or similar business transaction.

We do not sell personal information in exchange for monetary payment. Some privacy laws define "sale," "sharing," or "targeted advertising" more broadly than an exchange of information for money. Depending on the technologies used on the Website and the law applicable to you, you may have the right to request information about these practices or opt out of certain processing.

The Website may contain links to third-party websites and services, including maps, social media platforms, dealers, financing providers, rent-to-own providers, and other external resources. We are not responsible for the privacy, security, availability, or content of third-party websites. Your interaction with those websites is governed by the third party's terms and privacy policy.

We retain personal information for as long as reasonably necessary to:

• Respond to your inquiry
• Provide requested products or services
• Administer a customer relationship or project
• Maintain business, accounting, warranty, and transaction records
• Resolve disputes and enforce agreements
• Meet legal, tax, insurance, and regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. No website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored in connection with the Website.

You may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information, where processing is not based on a legal obligation
• Opt out of nonessential marketing communications
• Ask questions about our privacy practices

Depending on where you live and whether an applicable law applies to Coastal Custom Decks, you may have additional rights concerning access, correction, deletion, portability, targeted advertising, profiling, or the sale or sharing of personal information. We may need to verify your identity before completing a request. Certain information may be retained when required by law or when an exception applies, such as information needed to complete a transaction, maintain warranty records, prevent fraud, or establish or defend legal claims. We will not unlawfully discriminate against you for exercising any applicable privacy right.

The Website is intended for adults seeking information about deck construction, purchasing, delivery, installation, or related services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Website, please contact us so we can review and, where appropriate, delete the information.

Some browsers offer a "Do Not Track" setting. Because there is not a universally accepted standard for responding to these signals, the Website may not respond to every Do Not Track request. You may control cookies and certain tracking technologies through your browser settings and any privacy controls made available on the Website.

We may update this Privacy Policy periodically to reflect changes in our Website, business practices, technologies, or legal obligations. When the policy is updated, we will revise the effective date shown at the top of this page. Your continued use of the Website following an update indicates your acknowledgment of the revised policy.

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

Coastal Custom Decks
3503 NC-305
Rich Square, NC 27869
Phone: (252) 578-3808

You may also contact us through the quote or contact form available on our Website.